Widerrufsrecht

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

However please note  

This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your  mind, pleas choose the item carefully to avoid this problems . 

However, in case of a damaged product or a manufacturing error, our shop offers a free reprint or a refund if you contact us within 14 days of product delivery. Please get in touch with us using the  email myshop2957@outlook.com and provide a clear photo showing the issue and order number along with a receipt. 

Please note that we will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5 for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the refund is accepted you will receive the amount of order the same way you did the purchase. Note that the refund contains only item price, delivery charge if the item had it will not be refunded as it’s different company charge . You can request it only if the parcel was lost or not delivered . We will offer you reprint or partial refund . 

To start a return, you can contact us at myshop2957@outlook.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at myshop2957@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at myshop2957@outlook.com.